Community Transport Service
ANNOUNCEMENT
Due to the COVID-19 pandemic, St John Community Transport ensures all customers and drivers:
- Do not have any Flu-like symptoms
- Have not been overseas in the last 14 days or been in contact with anyone that has been overseas in the last 14 days
- Have not been in contact with anyone with a suspected or confirmed case of COVID-19
If customers have answered “Yes” to any of the above, unfortunately St John Community Transport is not in a position to transport them.
All customers are to be seated in the backseat of the vehicle and both the customer and driver must wear a face mask at all times (mask provided).
Please note, all seats, door handles, seat belts and other commonly used areas are wiped down with disinfectant wipes between each customer.
The St John Community Transport Service assists meeting everyday needs of people in our local community by being more mobile and having safe and reliable transport.
Our non-profit community transport service is staffed by qualified and friendly St John volunteers, offering you a reliable, cost effective transport solution to meet your needs, starting at only $17.
TO ENQUIRE OR BOOK
Contact us (8:30AM - 5PM Monday to Friday)
Please note: We accept payment over the phone with credit card.
Community Transport Service Fees
One Way Range |
One Way Cost |
Round Trip Range |
Round Trip Cost |
| 10km | $17.00 | 20km | $26.00 |
| 20km | $22.00 | 40km | $33.00 |
| 30km | $28.00 | 60km | $42.00 |
| 40km | $34.00 | 80km | $51.00 |
| 50km | $39.00 | 100km | $58.00 |
| 60km | $45.00 | 120km | $67.00 |
Tolls: Where it is foreseen that tolled roads will be travelled on, toll charges must be applied.
Companion Service Rates
Hours |
Cost |
| 1 | $35 |
| 2 | $70 |
| 3 | $105 |
| 4 | $140 |
| 5 | $175 |
| 6 | $210 |
| 7 | $245 |
| 8 | $280 |
Companion and Transport Cases Combined: Cost of Transport Case plus cost of Companion Case as per above rates. Companion time is calculated outside of estimated transport time.
How to Pay
We accept payment over the phone with credit card.
Contact Community Transport Services on 1300 785 646 (8:30am-5:00pm) or email communitytransport@stjohnvic.com.au for more info.
Cancellation Fees
$10 fee retained by St John if case cancelled with less than 24 hours' notice. Full refund if cancellation greater than 24 hours.
Our Service is Ideal for
- Visits to the doctors and medical appointments
- Getting you to regular medical appointments
- Visiting friends and loved ones
- Transport to and from events and functions
- Family gatherings and celebrations
- Shopping trips
The Community Transport Service includes
- Trained Volunteers - A First Aid trained St John volunteer as a companion to accompany clients (drop off and pick up)
- Defib Fitted - All vehicles fitted with defibrillators and First Aid Kits
- Working with Children Check - All staff have a current Working with Children Check and National Criminal History Check (National Police Check)
- Free Additional Passengers - No added charges for additional people, companions or family members (max. 3 people per vehicle)
- Dedicated fleet of vehicles
- Ability to bring walking frames and support equipment
- Optional companionship service in addition to pick up and drop off
- Service currently available across Melbourne
The St John Difference
Unlike commercial operators, our volunteers work for St John because they are passionate about the community and helping people. All our volunteers are trained in First Aid including using a defibrillator in case of a medical emergency.
Optional Companion Service
As part of our transport service we also offer the option of a companion service at $35 per hour. This ideal for those wanting further assistance with carrying shopping, medical appointments, attendance to events and other situations requiring a companion.
HOW TO BOOK COMMUNITY TRANSPORT
Please note: We accept payment over the phone with credit card.